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Bakon BV Food Equipment's most important pillar of success is the fact that the customers needs are always central. Indeed, since company policy is based on customer orientation, customized work is more the rule than the exception, particulary where the industrial sector is concerned. Because industrial bakers and confectioners are setting higher and higher requirements for their products, customized machines are also becoming increasingly more complicated. And for customized machines, Bakon is definitely the right address! Virtually inseparable from the concept of customer orientation is service, to which Bakon assigns very high priority. The proof of this is the fact that a sophisticated service network has been set up in almost every country in which Bakon markets its products. Via these networks, parts for standard machines can be supplied within 24 hours of ordering. If malfunctions occur, customers can call Bakon service manager for support. If the problem cannot be solved over the phone, a service technician will be on the site within 24 hours after the malfunction has been reported. In addition to customer orientation and service, quality is also a priority at Bakon. With the goal of improving quality throughout the organization, the company works according to the ISO-9001 standard. For this purpose, control times have been incorporated into the entire production process, from inquiry through delivery. The advantage of this monitoring and registration system is that problems can be deleted, reported and solved with minimum delay. Benefits include more efficient production and more effective service and customer registration, filing, consultation and definition of each employee's tasks and responsibilities, so that all employees can concentrate even more productively on their own areas of expertise. Bakon's success is in the hands of its team of specialists, who possess immense professional know-how and experience. To keep this knowledge up to date, Bakon's employees attend professional courses, study newly developed techniques and consult regularly with parts and raw materials suppliers. In short, anyone who chooses Bakon Food Equipment is choosing for customer orientation and for customized work, service, quality and specialization in the field of bakery machines. Many companies have been choosing Bakon for some time now and are convinced of how benificial working with this company can be for the customer! |
